About these terms
These terms apply to every stay, booking and event at Demanali, 275 Grey Street, South Brisbane QLD 4101. By confirming a booking you accept them. We can update them from time to time, and the version on this page at the time of your booking is the one that applies.
The person named on the booking must be at least 18 years old and is responsible for the whole group's behaviour and any charges that follow.
Bookings and payment
A booking is confirmed when we receive a deposit and send you written confirmation. A one-night deposit holds a room booking. Event bookings require a 30 percent deposit of the total hire fee.
- Room rates include breakfast, Wi-Fi, pool and gym access, and GST
- The balance is due on arrival for stays, and seven days before the event date for venue hire
- We accept major cards and bank transfer; card surcharges are shown before you pay
- Rates can change before confirmation, but never after we have written to you
- Undercover parking is $28 per night unless your package includes it
Cancellations and no-shows
Cancel a room booking more than 48 hours before arrival and we refund the deposit in full. Inside 48 hours we keep the first night. Peak dates such as New Year's Eve and major event weekends carry a seven-day window, and we tell you before you pay.
If you don't turn up and don't contact us, we treat the booking as a no-show and release the room the next morning. The first night is charged. For venue hire, cancellations more than 30 days out get the deposit back minus a $450 administration fee. Inside 30 days the deposit is not refundable.
Venue hire conditions
Hire rates cover the space, furniture, staff and basic AV for the hours stated in your quote. Food and drink are billed separately unless you have chosen a package that includes them.
- Music must stop at 11:30pm Sunday to Thursday and 12:30am Friday and Saturday
- Guests leave by midnight on weeknights and 1am on weekends
- A $1,500 bond applies to bookings over 50 people and is returned within five business days if the venue is handed back in good order
- External caterers must be licensed, insured and have worked in a commercial kitchen before; a $450 access fee applies
- Nothing can be fixed to the walls, roof membrane or glass without written approval
- Overruns are charged at $600 per hour, billed to the bond
Damage and liability
You are responsible for damage caused by your group beyond ordinary wear and tear. We will send an itemised account and deduct it from the bond, or invoice you if the cost is higher. Lost keys and damaged furniture are charged at replacement cost.
To the extent permitted by law, our liability for any claim relating to a stay or event is limited to the amount you paid us for that booking. Nothing here excludes rights you have under the Australian Consumer Law. We are not responsible for items left behind, though we hold lost property for 30 days and will post it back at your cost on request.
Governing law
These terms are governed by the laws of Queensland, Australia, and any dispute is heard in the courts of that state.
Questions about these terms can go to demanali@hotmail.com or to the front desk on the phone number listed on our contact page.